funny technical support story

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funny technical support story


I used to work in a computer store and one day we had a gentleman call 
in with a smoking power supply. The service rep was having a bit of 
trouble convincing this guy that he had a hardware problem.
     
    Service Rep:  Sir, something has burned within your power supply.
     
    Customer:     I bet that there is some command that I can put into...
     
    Service Rep:  There is nothing that software can do to help you with...
     
    Customer:     I know that there is something that I can put in...
                  some command... maybe it should go into the 
                  CONFIG.SYS.
     
         [After a few minutes of going round and round like this]
     
    Service Rep:  Okay, I am not supposed to tell anyone this but there
                  is a hidden command in some versions of DOS that you 
                  can use.  I want you to edit your AUTOEXEC.BAT and 
                  add the last line as C:DOSNOSMOKE and reboot your 
                  computer.  
     
         [Customer does this]
     
    Customer:     It is still smoking.
     
    Service Rep:  I guess you'll need to call Microsoft and ask them for
                  a patch for the NOSMOKE.EXE.
     
         [The customer then hung up. We thought that we had
          heard the last of this guy but NO... he calls back 
          four hours later]
     
    Service Rep:  Hello Sir, how is your computer?
     
    Customer:     I called Microsoft and they said that my power supply
                  is incompatible with their NOSMOKE.EXE and that I need 
                  to get a new one. I was wondering when I can have that 
                  done and how much it will cost..


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